How we can Help?

If you have an issue with your order, we first recommend working through the issue with your seller. If you are unable to reach a conclusion that way, you can escalate the matter.

If you paid using your PayPal account, please open a claim in accordance with their buyer protection. If you paid using a credit or debit card, please contact your card provider and file a claim through their protection offering.

If you are unable to resolve the issue via PayPal or your card provider, please escalate to our team at info@denue.ca.

Denue will review the situation and may issue a refund on your order in the following instances:

• Your item does not arrive
• The item you receive is significantly not as described
  
  

We are unable to issue refunds on items that do not fit. We recommend knowing your measurements, thoroughly reviewing all measurements and details about the product and contacting the seller directly if you have any questions prior to making your purchase. You can contact the seller via the 'Contact Seller' button on the listing.

Please note that Denue Buyer Protection will only apply when you pay for your item on Denue. We cannot protect your purchase if it is made online outside of the Denue platform or in person.

All transactions on Denue are processed securely via PayPal. Payments can be made by credit card or directly with your PayPal account.

Each seller is responsible for shipping the sold item to their buyer. The seller decides the shipping rate and shipping carrier. Shipping cost is available on the listing and calculated at checkout. We encourage all sellers to ship the item within 3 days of the order date. Denue Support will work directly with the seller if the item has not shipped within 3 days of the order date. Once the item has shipped, you will receive an email with carrier and tracking details. If you have any questions with regards to shipping, we encourage you to direct message the seller or escalate to Denue Support at info@denue.ca.

This would depend on the location of the seller and carrier used. These details are available on the seller profile or product listing. We encourage buyers to direct message the seller with any questions prior to purchase. Click the 'Contact Seller' button on the product listing page. Once the item has shipped, carrier and tracking details will be emailed to you. From there you can track your item.

Denue encourages all sellers to ship with their local postal service with a tracking option.

Each seller will have their own return policy. This will be outlined in the product listing or seller profile. If you have questions, you can contact the seller directly by clicking the 'Contact Seller' button on the product listing page.

Denue does not currently collect taxes at the time of purchase. The buyer is responsible for paying any applicable duties and taxes in the receiving country.

You can contact us any time via the Contact form or directly at info@denue.ca.

There are no Denue fees for buyers. Buyers are responsible for the item price + shipping cost and any applicable duties/taxes applied in the receiving country.

If you have an issue with a sale, we first recommend working through the issue with your buyer. If you cannot reach a resolution that way, please open a claim with PayPal in accordance with their Seller Protection.

If you are unable to resolve the issue via PayPal, please escalate to our team at info@denue.ca.

Denue will review the situation and may issue a refund on your sale in the following instances:

• The buyer reports not receiving the item you shipped and you are able to provide proof of shipment (carrier information and tracking number, photos)
  
  
• The buyer reports receiving an item that is different from what you described and you are able to provide proof that it was what was described
  
  

Please note that sales will need proof of shipment to the address on the Denue invoice including carrier information and tracking number in order to be eligible for protection. Denue will not cover any sales made online outside of the Denue platform or in person.

Please note that any escalations need to be reported to info@denue.ca within 90 days of the transaction date in order to be eligible for a review and potential refund.

Register for an account here: www.denue.ca/register

Connect your PayPal Business account from the Denue dashboard.

Set your shipping rates from the Shipping Settings tab in the Denue dashboard.

Click the SELL NOW button at the top of the home page and follow the steps for creating a listing. Read more about selling on Denue HERE. ß (link to Denue 101).

Denue charges a 5% seller fee on the cart total including shipping on all transactions.

Sellers are also responsible paying for the PayPal processing fee.

It is free to list on Denue. Sellers pay a 5% commission fee plus the PayPal processing fee on sold items. 

Sellers are responsible for shipping the item to their buyer. We recommend using your local postal service with a tracking option. Tracking must be used in order to be eligible for Denue Seller Protection.

Sellers will need to add the carrier information and tracking number to the Denue platform once the item has been shipped.

All payments are processed via PayPal and your earnings will be made available in your PayPal account once the item has been shipped and carrier tracking details uploaded into the Denue platform. PayPal may choose to hold funds to review the transaction which is beyond Denue control.

No. Sellers can be located in any country where PayPal is available.

Yes you can read more about selling on Denue HERE.<-link to Denue 101

Please indicate the Brand name in your listing as 'No Brand' from the drop down menu. Our support team will get the brand added and update your listing for you. Or you can let us know via the Contact form or directly via email at info@denue.ca.